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Bilingual Language Assistant (English - Farsi)

Initiative:  Job Incentive Program (JIP) 
Requisition ID: 3083 
Employer: City of Toronto 
Job Location: Canada (CA) 
Additional Location Details: Toronto 
Job Stream: Community Development/Social Services 
Job Type: Voluntary, Part-Time 
Temporary Duration: 3 Months 
Wage:  $[[custExtMaxSalary]] [[custWagePer]] 
Number of Positions Open: 10 
Posting End Date: 12/20/2024 
Travel Required: None 
Educational Requirements: High School or GED 

Placement Description

 

Provide concise, accurate and objective language assistance in English and Farsi to support Ontario Works applicants, clients, and staff at Toronto Employment Social Services (TESS) office locations. TESS staff will be present and will guide and support all interactions during the volunteer placement.

 

Major Activities

 

  • Provide language assistance in person and over the telephone to Farsi speaking clients and staff.
  • Help staff and clients, in the Access and Resource Centre (ARC), during scheduled in office meetings, or unscheduled walk-ins, by providing language assistance and supporting with general inquiries, explaining information in documents and online, and with applications and service planning appointments.
  • Support clients to use computers and to find information online.

 

Qualifications

 

  1. Fluent speaking, reading, and writing skills in both English and Farsi. 
  2. Strong interpersonal and customer service skills.
  3. Professional attitude.
  4. Ability to work in a fast-paced environment.
  5. Good judgement and discretion when dealing with personal and confidential information.
  6. Able to use computer for e-mail correspondence and internet navigation.
  7. High School Diploma, GED or equivalent.
  8. Resident of the City of Toronto, and in receipt of Ontario Works (OW) or Ontario Disability Support Program (ODSP).

 

Learning Outcomes

 

  • Opportunity to further develop language and customer service skills.
  • Opportunity to learn about the Ontario Works (OW) program and related supports/services.
  • Opportunity to learn about community and neighbourhood-based resources, programs, and services available to OW clients and residents.
  • Opportunity to build professional networks and to learn about and apply for jobs at the City of Toronto and in the community sector.

 

Please Note

 

The applicant pool from this job posting will be used for Job Incentive Program (JIP) learning/volunteer opportunities with Toronto Employment and Social Services. Successful candidates may qualify for employment related financial benefits to support their participation.

 

Days per week:  Up to three (3) days a week, maximum 70 hours per month.

Hours: Weekdays, between 8:00 am and 5:00 pm.

Duration of placement:  Three (3) months with the possibility of extension.

Placement location:Toronto Employment & Social Services Locations – City of Toronto

 

 

 

How to Apply

If you meet the qualifications above and are interested in applying to this position, please click "Apply now" to upload your resume and cover letter. We thank you for your interest; however, only those candidates selected for an interview will be contacted.  For further assistance, please contact  TESSpartnerships@toronto.ca.

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