Client Services Associate

  • Initiative: Investing in Neighbourhoods 
  • Requisition ID: 889 
  • Job Location: Canada (CA) 
  • Additional Location Details: Kiplimg and Evans 
  • Job Stream: Administrative/Clerical  
  • Job Type: Contract, Full-Time 
  • Temporary Duration: Up to 12 Months 
  • Wage:  $15.50 per hour  
  • Number of Positions Open:
  • Posting End Date: 06/24/2021 
  • Travel Required: None 
  • Educational Requirements:High School or GED 


Investing In Neighbourhoods - Eligibility Criteria:

To apply for job opportunities through the Investing in Neighbourhoods Program, interested candidates must be OW participants living in Toronto. Investing in Neighbourhoods job opportunities are in not for profit community organizations and enable OW participants to: increase their skill level, develop contacts with employers, and obtain references with the goal of securing permanent employment.


*At the time of this posting, the position is on-site.  The employer may change this arrangement in order to comply with Public Health Guidelines.


Job Description

The Client Services Associate will support the Client Services team.


Ensure the client services area is maintained in a presentable manner
Create a warm and welcoming environment, and be ready to intake clients promptly at 8.30 am
Provide excellent customer service during the client intake process
Support Client Service Volunteers as they help clients choose their items of furniture
Showroom Guiding clients individually when support is needed
Participate in Client Services Daily Volunteer Huddles
Process client financial transactions (furniture delivery fees)
Schedule and coordinate client deliveries and receipting
Book client referral appointments
Identify and resolve discrepancies related to furniture deliveries
Communicate with clients and/or agency workers regarding furniture concerns when needed.
Answer phones and follow up with emails and voicemails consistently throughout the day
Offer support & assistance to the Client Services Manager and Client Services Coordinator
Perform other administrative duties related to the position as requested by Management


Skills Required


Excellent verbal and written skills
Strong attention to detail
Willing and motivated to learn
Strong Interpersonal skills to create and maintain good relationships with community members and partner agencies
Committed to being on time
Must be customer-service oriented and comfortable working with individuals from diverse cultures and backgrounds
Experience in handling credit card, debit card, and cash transactions
Ability to problem solve and react quickly to situations and inquiries
Some experience with Microsoft Office (Word, Excel), Internet
Experience in Salesforce software is an asset, but not required.
Occasional evenings or weekends may be required to attend meetings and/or special events.


How to Apply:

If you meet the qualifications above and are interested in applying to this position, please click "Apply now" to upload your resume and cover letter. We thank you for your interest; however only those Candidates selected for an interview will be contacted.  For further assistance, please contact:  wfdteam@toronto.ca.


Notice of Collection Statement

Toronto Employment and Social Services collects personal information through the Employment Opportunities System (EOS) under the legal authority of the City of Toronto Act, 2006, SO 2006, Chapter 11, Schedule A, s 136(c), the Ontario Works Act, 1997, SO 1997, Chapter 25, Schedule A, ss 3, 4 and 6, the Ontario Works Act, 1997, Ontario Regulation 134/98, General, Part III and the City of Toronto By-law No 1319-2008.  The personal information is used for the purpose of determining your suitability or eligibility for employment opportunities or for placement in volunteer opportunities at the City of Toronto. The personal information may be shared as deemed necessary with a specific Employer and may be used for reporting purposes. In addition, Ontario Works recipient's (including Ontario Disability Support Program recipient) SAMS ID is collected for the purposes of determining suitability for Ontario Works specific opportunities.  Questions about this collection can be directed to the Manager, Community Labour Market, Toronto Employment and Social Services, Metro Hall, 11th Floor, 55 John Street, Toronto, Ontario M5V 3C6, or by telephone at 416-397-5627.