Program Assistant

  • Initiative: Investing in Neighbourhoods 
  • Requisition ID: 1263 
  • Job Location: Canada (CA) 
  • Additional Location Details: Yonge and Davisville 
  • Job Stream: Administrative/Clerical  
  • Job Type: Contract, Part-Time 
  • Temporary Duration: Up to 12 Months 
  • Wage:  $18.00 per hour  
  • Number of Positions Open:
  • Posting End Date: 08/28/2021 
  • Travel Required: None 
  • Educational Requirements:High School or GED 


Investing In Neighbourhoods - Eligibility Criteria:

To apply for job opportunities through the Investing in Neighbourhoods Program, interested candidates must be OW participants living in Toronto. Investing in Neighbourhoods job opportunities are in not for profit community organizations and enable OW participants to: increase their skill level, develop contacts with employers, and obtain references with the goal of securing permanent employment.


*At the time of this posting, the position is remote.  The employer may change this arrangement in order to comply with Public Health Guidelines.


Job Description


  • Orienting students and volunteers to the programs and videoconference platforms;
  • Communicating with students, volunteers, and community partners;
  • Collecting and entering data into spreadsheets or applicable databases; an
  • Providing program information to various stakeholders. 
  • Major Duties and Responsibilities
  • Help to support volunteers, placement students, adults and youth involved in Frontier College programs at assigned locations
  • Support the implementation of the online tutoring program and other virtual programming, orient students, and volunteers to videoconference platforms
  • Support program operations by collecting, organizing and distributing program materials and resources for the applicable sites
  • Conduct customer service calls to a variety of stakeholders; document the outcome where necessary
  • Schedule learner intakes and assessments, volunteer interviews and training, and orientation for videoconference platforms 
  • Collect and track program statistics; create program reports, enter data into appropriate systems
  • Support volunteer screening and onboarding
  • Work remotely; provide on-site support when needed or based on changes in public health guidance

Please note: Home office would be Jackes (Head office), although the position is remote. If the candidate is not able to consistently work from home,  work some of their hours at the office can be explored as one program offering face to face services.



Required Skills


  • Knowledge of literacy, community development and adult or children's education principles
  • Ability to manage time effectively and adhere to deadlines
  • Work with diverse populations and age groups and with the ability to demonstrate sensitivity and awareness
  • Experience working with volunteers, with community organizations, and with diverse populations
  • Energetic, resourceful, tolerant of ambiguity and possess a positive learning attitude
  • Able to think critically, solve problems and manage details
  • Work well independently and as part of a team
  • Excellent spoken and written communication
  • Computer skills (MS 365 -Word, Excel, and Outlook; Internet, and advanced skills in using videoconference platforms e.g., Zoom)
  • Organized, able to manage multiple tasks and deal with stress


Additional Assets

  • Familiar with the use of social media platforms for communication
  • Experience with delivering educational programs using online or distance learning methods


How to Apply:

If you meet the qualifications above and are interested in applying to this position, please click "Apply now" to upload your resume and cover letter. We thank you for your interest; however only those Candidates selected for an interview will be contacted.  For further assistance, please contact:  wfdteam@toronto.ca.


Notice of Collection Statement

Toronto Employment and Social Services collects personal information through the Employment Opportunities System (EOS) under the legal authority of the City of Toronto Act, 2006, SO 2006, Chapter 11, Schedule A, s 136(c), the Ontario Works Act, 1997, SO 1997, Chapter 25, Schedule A, ss 3, 4 and 6, the Ontario Works Act, 1997, Ontario Regulation 134/98, General, Part III and the City of Toronto By-law No 1319-2008.  The personal information is used for the purpose of determining your suitability or eligibility for employment opportunities or for placement in volunteer opportunities at the City of Toronto. The personal information may be shared as deemed necessary with a specific Employer and may be used for reporting purposes. In addition, Ontario Works recipient's (including Ontario Disability Support Program recipient) SAMS ID is collected for the purposes of determining suitability for Ontario Works specific opportunities.  Questions about this collection can be directed to the Manager, Community Labour Market, Toronto Employment and Social Services, Metro Hall, 11th Floor, 55 John Street, Toronto, Ontario M5V 3C6, or by telephone at 416-397-5627.